Effective Date: July 9, 2025

The purpose of this privacy policy is to advise you on your rights and provide you with up-to-date information regarding the kind of information we collect it, how we use it, and your rights to restrict such information.

Introduction

At Sentrien Systems (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, products, and services, and it covers your rights under both United States privacy laws and the General Data Protection Regulation (GDPR) if you are in the European Economic Area (EEA).

By using our services, you agree to the collection and use of your personal data as described in this policy.

Information We Collect

We collect both Personal Data and Non-Personal Data from users.

Personal Data

This includes any information that identifies or can be used to identify you, such as:

• Full name
• Email address
• Phone number
• Postal address
• Company name
• Billing and payment information
• IP address
• Account login credentials
• Device and browser information
• Location data (if consented)

Non-Personal Data

This includes aggregated or anonymized data that cannot be used to identify an individual, such as:

• Browser type
• Time spent on pages
• Referring websites
• Usage patterns

How We Collect Information

We collect information in the following ways:

• When you provide it directly (e.g., forms, signups, emails)
• Automatically through your use of our services (e.g., cookies, logs)
• From third parties and service providers (e.g., payment processors, analytics)

Legal Bases for Processing (GDPR)

If you are located in the EEA, our legal bases for processing your personal data include:

• Consent – when you have given clear consent
• Contractual necessity – to fulfill a contract
• Legal obligation – compliance with the law
• Legitimate interests – to improve our service and communication (when not overridden by your rights)

How We Use Your Information

We use your data to:

• Provide and maintain our services
• Process transactions
• Communicate with you
• Improve our website and services
• Comply with legal obligations
• Personalize user experience
• Prevent fraud and security breaches

Sharing and Disclosure of Information

We may share your personal data with:

• Service providers and vendors (e.g., hosting, payment processors, email platforms)
• Business partners and affiliates (with appropriate safeguards)
• Legal authorities (when required by law or to protect rights)
• In connection with a merger, acquisition, or asset sale

We do not sell your personal data.

Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to:

• Remember your preferences
• Track user behavior and analytics
• Serve relevant advertising
• Secure login and sessions

You can manage cookie preferences via your browser settings.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption (SSL/TLS)
• Secure servers and firewalls
• Access control and authentication
• Regular audits and monitoring

However, no method of transmission over the internet is 100% secure.

Your Rights (GDPR and California Residents)

If you are located in the EEA, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Erase your data (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

If you are a California resident, you have the right to:

• Know what personal information is collected and shared (CCPA §1798.100)
• Request deletion of personal data (with exceptions)
• Opt-out of the sale of personal data (we do not sell data)
• Non-discrimination for exercising privacy rights

To exercise any of these rights, contact us at privacy@sentrien.com.

International Data Transfers

Your personal data may be transferred to, and stored or processed in, countries outside your jurisdiction, including the United States. We ensure that appropriate safeguards (e.g., Standard Contractual Clauses) are in place for such transfers under GDPR.

Children’s Privacy

Our services are not intended for children under 13 (or under 16 in the EEA). We do not intentionally collect personal data from children. If we discover that we have collected such data, we will delete it promptly.

Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you by email or a prominent notice on our website. Your continued use of our services after changes signifies your acceptance.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@sentrien.com.