The purpose of this privacy policy is to advise you on your rights and provide you with up-to-date information regarding the kind of information we collect it, how we use it, and your rights to restrict such information. 

 

About Sentrien Systems, Inc.

Sentrien Systems, is located in the United States.  Our Website, Software Applications and Data Hosting Services are based in the United States of America (“USA”) and all data we administrate is physically located on servers located within the USA.

 

What does the Privacy Policy cover

This Privacy Policy covers the use of Personal Information collected by us.  There are various types of Personal Information that we may collect from you depending upon how you use our services or visit our website.

 

Personal Information:

Personal Information includes information that:

1. Is created by a person in a Website Submission Entry form or sent to Sentrien via a Support email request;
2. Is received about, or pertains to a specific individual, problem or issue;
3. Can be linked to an individual;
4. Can directly or indirectly identify an individual.

 

Categories of Personal Information

The categories of Personal Information we collect may include:

1. Your First and Last name;
2. Your Business Entity Name;
3. Your address or other physical identifying location, such as a Street name, City, State and Postal Code.
4. Your e-mail address.
5. Your telephone number(s).
6. Your Tax Identification Number, such as a Social Security Number (SSN), or Federal Employer Identification Number (FIEN) required for proper filing of I.R.S Tax Forms.

 

Use of Personal Information:

We may use Personal Information for any of the following purposes:

1. We may use your Personal Data to process your transactions.
2. We analyze collected Information to better understand your needs and interests in order that we may improve our service to you.
3. We may combine anonymous information with information you provide to provide a more personal experience on our website or in our products.
4. We may use Personal Data to contact you to follow up on service and support requests that you have initiated or to provide services that you request.
5. We may contact you from time to time to inform you about changes in our services, including new product and product version announcements.
6. We may post testimonials on our website and in our marketing material that may contain Personal Data. Prior to posting a testimonial we will obtain your consent to use the testimonial information and your name.
7. Should you download trial software, we may contact you for a limited period to communicate with you on the progress of your trial or to provide you with product education material.
8. We host webinars and other events that may be of interest to our community, and we may contact you about such events if we feel they may be of interest to you.

 

Sensitive Personal Information

We do not collect or otherwise store Sensitive Personal Information about race or ethnicity, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, sexual life, any actual or alleged criminal offences or penalties, or any other information that may be deemed to be sensitive under GDPR (collectively, “Sensitive Personal Information”) in the ordinary course of our business. Where it becomes necessary to Process Sensitive Personal Information under GDPR, we would rely on one of the following legal bases:

 

• Compliance with applicable law: We may Process your Sensitive Personal Information where the Processing is required or permitted by applicable law;

 

• Detection and prevention of crime: We may Process your Sensitive Personal Information where the Processing is necessary for the detection or prevention of crime (including the prevention of fraud);

 

• Establishment, exercise or defense of legal rights: We may Process your Sensitive Personal Information where the Processing is necessary for the establishment, exercise or defense of legal rights; or

 

• Consent: We may Process your Sensitive Personal Information where we have, in accordance with applicable law, obtained your prior, express consent prior to Processing your Sensitive Personal Information.

 

 

General Data Protection Regulation (GDPR) Basis

We will collect and process your Personal Information only if it is provided by you. As per the GDPR, we can process your Personal Information legally only with your consent.  By providing your consent you have provided your personal data to us to for the purpose of either providing a service, or to contact you to obtain information about one or more products of services offered by us.

 

The legal basis for processing Personal Information, within the GDPR, is a contractual obligation. Accordingly, we process Customer’s Personal Information only when they have provided such information to us.

 

EEA Residents

GDPR provides certain rights for EEA residents. You may decline to share certain information with us.  In such event, we may not be able to provide some of the features and functionality of our Services to you.

 

In accordance with applicable law, your rights include the right to object to the processing of your Personal Information and to request erasure of your Personal Information. You also have the right to withdraw your consent to use certain Personal Information previously collected.

 

Non-Disclosure

We do not share data with any third-party marketing agencies or affiliates.

 

Website based Non-Personal Information

We may use cookies or other web methods, such as beacons, on our site. A cookie is a small text file that may be stored on the hard drive of your computer when you access our site. A web beacon is an electronic image used to recognize a cookie on your computer when you view a web page.

 

We may use these cookies and web beacons to collect non-personal information from you, including your IP address, browser type, the time and length of your visit, the pages of the site you visit and other clickstream data.

 

This information may be used in order to:

• Recognize you when you return to our site;
• Improve and personalize your experience on our site;
• Monitor web activities on our site, and;
• Monitor server site usage.

 

We do not collect Personal Information through our use of cookies and web beacons.

 

You may decline cookies, but by doing so, you may not be able to use certain features on our site. You also may be able to make some web beacons unusable by rejecting cookies. 

Customer Data Sharing

In certain instances, data collected may be shared with:

• Other companies, credit bureaus or government agencies – in connection with issues related to fraud, credit or debt collection;
• Federal, State or Local governmental agencies regarding tax filings or other tax compliance requirements.
• Court ordered Judicial request to provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
• If we believe that there has been a violation of applicable USA law.

 

Security

We take certain physical, electronic, contractual, and managerial steps to safeguard and secure the Information from loss, misuse, unauthorized access or disclosure, alteration or destruction which we collect from site visitors. Although Information sent to and from us is secured according to industry best practices, we cannot guarantee the security of Information on or transmitted via the Internet.

 

Data Protection

We will use Personal Information in a way that is consistent with the purpose for which it was intended and ensure that it remains accurate, reliable and complete.

 

Compliance

We will evaluate our Privacy Policy periodically to ensure that this policy is accurate and comprehensive.

 

Our Policy for Children

We do not knowingly collect Personal Information from, children under thirteen, unless children information is included part of required tax reporting for the various reporting agencies.

 

Transfer of Personal Data Internationally

In conformity with the GDPR, Chapter 5, we will inform you if we transfer or intend to transfer your information to countries outside the USA.  Within the USA your Data may reside on  computers/servers located within various USA States or Provinces. 

 

We have taken steps to also ensure that our subsidiaries and those who process data on our behalf enter into the standard contractual clauses approved by the European Commission, and to safeguard the Personal Information in our possession. 

 

If you are located outside the United States and choose to provide information to us, we will store your Personal Information on assets located within the United States. Your submission of such information represents your agreement to that transfer.

Third Party Websites

Our Website may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on third-party sites. The fact that we may link to another site is not an endorsement, authorization or representation of our affiliation with that third-party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over any third-party or any third-party site(s). Accordingly, we recommend that you review the privacy policy posted on any site that you may access through our site.

 

How long will my information by saved?

We will retain your personal information during the time we provide Services as requested from you, including for a reasonable period thereafter for proper record keeping.

 

Contact Us

We continually strive to update our policies and advance our technologies to improve the services we offer, and in such event this policy may change from time to time. 

 

If you have any questions or comments about this policy, please send an email to: info@sentrien.com