MAXIMIZE DISPATCHING AND BOOST REVENUE BY SCHEDULING THE RIGHT PEOPLE AT THE RIGHT TIME AND SEEING REAL-TIME DATA FOR WORK IN THE FIELD
Acumatica Service Management helps you to quickly and efficiently manage service needs, assign them to the right personnel, and track their progress in real-time. With efficient scheduling, you can drive increased revenue and improve customer satisfaction. This software is fully integrated with Acumatica ERP, seamlessly integrating inventory, purchasing, and projects.
Designed on a modern True Cloud platform is contains features such as contract management, appointment schedules, as well as a full-featured mobile application for construction companies and field service organizations that dispatch remote personnel to job sites for deliveries, installations, or remote service operations. You can also use Equipment Management to track and service customer or company-owned equipment and optimize routes with ‘Acumatica for WorkWave Route Optimization Native Connector’.
Improve Your Field Service Operations
Extend Acumatica ERP with integrated Service Management
- Quickly capture service needs and assign them faster to track progress in real-time.
- Use efficient scheduling to drive increased revenue and improve customer satisfaction.
- Use Equipment Management to track and service customer or company-owned equipment.
- Save Fuel and optimize routes with ‘Acumatica for WorkWave Route Optimization’ native connector.
Streamline Scheduling & Dispatch
Assign the right tech to the right job with the right skill set
- Connect your scheduling, dispatching, and call center.
- See your dispatch calendar board come to life with a visual representation of all work.
- Schedule the right people to the right service call every time.
Improve Communication
Keep your pulse on remote work with Real-Time updates
- Track resource commitments using real-time GPS location.
- Obtain real-time access to the progress of the appointment with status updates.
- Receive real-time updates for job labor, materials assigned, notes entered and pictures taken.
Accelerate Decision-Making
Intuitive Dashboards for powerful analytics
- Improve decisions using drill-down reports and dashboards.
- Access past information and gain insights into future needs.
- Define metrics for technician utilization and service performance.
Acumatica Field Service Key Features
- Work Order Management
- Calendar Boards
- Link AP Bills
- Flexible Billing
- Appointment Scheduling
- Route and Resource Tracking on Maps
- Contracts and Renewals
- Multi-Language and Localization
- Role-Based Dashboards
- Enterprise-Wide Integration
- Resource Scheduling
- Link Project Accounting
- Warranty Management
- Mobile App