Sentrien Field Service
Sentrien Field Service for Oracle NetSuite minimizes software license fees. There are no API-based integrations – and that eliminates API related development, implementation, and maintenance costs.
More productive results, less stressful days, and a stronger bottom line for the business.
Sentrien Field Service leverages NetSuite Financial Management, Order Management, Production Management, Supply Chain Management, Warehouse and Fulfillment, Procurement, and Human Capital Management capabilities to deliver a comprehensive, end-to-end service management solution.
With Sentrien Field Service we enhance a number of key service-related tasks through the organization. These enhancements enable your company to be more productive and and improves your operational efficiency and utilization..
And that results in a better bottom line and happier, more loyal customers.
Service Metrics and Reporting
Sentrien Field Service is the best way for service organizations to track key performance metrics like work orders that were not completed by the requested time/date (and the reason, i.e. part not available), inventory that has been reserved for service contracts or projects, technician/crew utilization, and much, much more.
Mobile Field Service Management
Track time and expenses, complete work orders, consume inventory items, update information on customer equipment, and fulfill warranty or maintenance contracts – all from your iOS or Android device. Mobile data automatically updates the core NetSuite system enabling Operations, Finance, and key executives to view key performance metrics in real time.
Work Order Management
Our Work Order Management eliminates data re-entry and complex, unreliable API integrations as well. Work orders are created and dispatched in your ERP solution and then completed by the technician on their mobile device. All service, asset, inventory, and warranty information is automatically updated in your ERP system enabling companies to invoice customers faster, maintain closer control on inventory levels, and provide better customer service.
Scheduling and Dispatch
Sentrien Field Service allows schedulers/dispatchers to quickly and easily identify unassigned work orders – then dispatch them to the right technician or crew. Additionally, dispatchers can quickly see the status of all jobs (unassigned, confirmed, tentative, completed) and the technicians that are available to complete them.
Service Contracts and Warranties
Service contracts and warranties provide the revenue foundation for many field service organizations. Sentrien Field Service enables these organizations to quickly and easily track the status – and profitability – of every customer, customer asset, and customer contract. And Sentrien Field Service also makes it easy for sales and service managers to track renewals – and encourage current customers to purchase more comprehensive service plans.
Inventory Management
Sentrien Field Service allows companies to track parts in the warehouse and on the trucks. If a part is required by a technician that is not on his/her truck, managers can quickly determine the closest location (depot/truck) where the part is available. And trigger-based auto-replenishment ensures optimal inventory levels are maintained, eliminating stock “run-outs”.
Sentrien Field Service for NetSuite
The Most Comprehensive Field Service Solution for NetSuite